Returns & refunds

Your right to withdraw (14 days)

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a person you name other than the carrier, take physical possession of the goods. If you ordered several items that are delivered separately, it ends 14 days after you receive the last item.

To withdraw, tell us of your decision with a clear statement: use our online Withdraw from contract here function, email support@lesvario.com, or write to WRLSH TRADING LIMITED, 27 Vineyard Street, Liverpool, L19 2PU, United Kingdom. You may use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your withdrawal before the 14 days are over.

Effects of withdrawal

If you withdraw, we will refund all payments we have received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the goods back, or until you have supplied proof of having sent them back, whichever is earlier. We use the same payment method you used for the order, unless you have expressly agreed otherwise; you will not be charged any fees for the refund.

Please send the goods back without undue delay and no later than 14 days from the day you told us you are withdrawing. We will email you the return address with the confirmation of your withdrawal. You pay the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Earrings and hygiene

Earrings are sent in a sealed bag. For health protection and hygiene reasons, earrings can only be returned under the right of withdrawal if the seal is unbroken. This does not affect your rights if an item is faulty.

Faulty or not as described

Your statutory rights apply. In the UK, under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; you can reject faulty goods for a full refund within 30 days, and after that ask for a repair or replacement. In the EU and EEA you have a legal guarantee of conformity of at least two years from delivery. If an item is faulty, email us with your order number and a photo; we pay the return postage for faulty items.

Plating wears gradually with normal use and waxed cord softens; this is not a fault. Nothing on this page affects your statutory rights.

Cancelling before dispatch

If your order has not been dispatched yet, email us and we will cancel it and refund you in full.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

You can also withdraw online using our withdrawal function at lesvario.com/withdraw.