Terms & Conditions

Effective date: 12 November 2026

1. Who we are

This shop at lesvario.com is run by WRLSH TRADING LIMITED, trading as LESVARIO, a private limited company registered in England and Wales under company number 17575219, registered office 27 Vineyard Street, Liverpool, L19 2PU, United Kingdom. Email: support@lesvario.com, telephone: +44 7907 821453. Full details are on our Legal Information page.

These terms apply to every order placed through this website by consumers. The contract language is English. Nothing in these terms affects your statutory rights.

2. Products and descriptions

Our jewellery is 18K gold-plated 316L stainless steel; our cords are waxed cord with gold-plated end caps. It is not solid gold and is not hallmarked. Plating wears gradually with use. Each piece is shown in several photos; colours may look slightly different on your screen, and sizes and weights are approximate. Props shown in photos are not included. The knot descriptions say what each knot is generally used for; our tying cards show how to tie the knots as jewellery or for practice and are not instructions for climbing, sailing, lifting or other safety-critical use.

3. Prices and currencies

Prices are shown in the currency of your delivery country (GBP, EUR, DKK, SEK, NOK, CHF or USD), and that is the currency you are charged in. We are not currently registered for VAT, so no VAT is added. Delivery costs are shown before you place your order. For deliveries outside the United Kingdom, import VAT, customs duties and carrier handling fees may be charged by the destination country on delivery and are payable by you; see Shipping & delivery. If we have made an obvious pricing error, we will contact you before dispatch and you may cancel for a full refund.

4. How the contract is formed

Product pages are an invitation to order, not a binding offer. When you press Place order and pay, you make a binding offer to buy the items in your bag. We confirm receipt by email; the contract is formed when we send you the email confirming dispatch. If we cannot accept your order, we tell you and refund any payment straight away.

5. Payment

The payment methods available are shown at checkout. Card payments are processed by our payment provider; we never see or store your full card details. Your card statement will show LESVARIO. Payment is taken when you place your order.

6. Delivery

We deliver to the countries listed on our delivery page, by tracked service, to the address you give at checkout. Delivery times are estimates. If we have not delivered within 30 days of your order, unless we agreed otherwise, you may cancel and receive a full refund. The goods are at our risk until they are delivered to you.

7. Right of withdrawal

You may withdraw from the contract within 14 days of receiving the goods without giving a reason. You can do this online with Withdraw from contract here, by email or by post. You pay the direct cost of returning the goods. For hygiene reasons, earrings can only be returned under the right of withdrawal if their seal is unbroken. The full withdrawal information and the model withdrawal form are on our Returns & refunds page.

8. Faulty goods and your legal guarantee

We must supply goods that are of satisfactory quality, fit for purpose and as described. In the UK your rights come from the Consumer Rights Act 2015. In the EU and EEA you have a legal guarantee of conformity of at least two years from delivery. We do not offer any additional commercial guarantee. If something is wrong, email us with your order number and a photo.

9. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We supply products for private use only.

10. Complaints and disputes

Please contact us first at support@lesvario.com; we aim to reply within two working days. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. Consumers in Denmark may also contact Nævnenes Hus, Toldboden 2, 8800 Viborg, nh.dk.

11. Law and courts

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, the EU or another country, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in your local courts.

12. Changes

We may update these terms from time to time. The version shown when you place your order applies to that order.