FAQ & care

Materials

What are the pieces made of?

Rings, earrings, pendants and rope chains are 316L stainless steel with 18K gold plating. Tie-your-own cords are waxed cord with 18K gold-plated 316L stainless steel end caps. Knot boards are a wooden-frame gift box with a printed back board.

Is it solid gold?

No. The pieces are gold-plated stainless steel, not solid gold, and they are not hallmarked.

Will the colour last?

Plating wears gradually with use, faster on rings and bracelets that rub against surfaces. Taking pieces off before swimming, bathing, exercise and cleaning, and keeping them away from perfume and lotion, helps the colour last longer.

I have a metal allergy. Can I wear these?

We cannot give advice on allergies. Please check the materials listed on each product page before you buy, and if you have a known allergy, ask your doctor.

Sizes

How do I find my ring size?

See our size guide: UK letters H to T with EU sizes and inside diameters. Bold bands sit snug, about half a size small, so choose the next size up if you are between sizes.

How long are the cords?

Cords are cut for three wrist sizes: S (15–16 cm), M (17–18 cm) and L (19–20 cm). Where you tie the knot changes the fit slightly.

Tie-your-own cords

Do the cords arrive tied?

No. Each cord arrives untied with a tying card for its knot. The same steps are on our Learn to tie page.

Can I re-tie the knot?

Yes. Waxed cord can be untied and tied again; it softens with wear.

Prices and payment

Which currency will I pay in?

Prices are shown and charged in the currency of your delivery country: pounds (GBP) in the UK, euros (EUR) in the euro area, Danish kroner (DKK), Swedish kronor (SEK), Norwegian kroner (NOK), Swiss francs (CHF) or US dollars (USD). You can change the delivery country at the top of every page. Your bank may add its own fee for a payment in a foreign currency.

Is VAT included?

We are not currently registered for VAT, so no VAT is added to our prices. For deliveries outside the United Kingdom, import VAT and duties may be charged by your country on delivery; see Shipping & delivery.

How do I pay?

The payment methods available for your order are shown at checkout. Card payments are processed by our payment provider; we never see or store your full card details.

Delivery and returns

Where do you deliver?

The United Kingdom, Ireland, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Finland, Denmark, Sweden, Norway, Switzerland and the United States. Costs and times are on our delivery page.

Can I return something?

Yes. You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Use Withdraw from contract here or email us. Earrings can only be returned for a change of mind if their hygiene seal is unbroken. Full details: Returns & refunds.

Care

Wipe pieces with a soft, dry cloth. Store them dry and apart from each other so the rope texture does not scratch other jewellery. Put perfume, lotion and hairspray on before your jewellery. Keep waxed cords away from heat.